If you have any question regarding orders, products or any other questions feel free to contact us.

Customer Support Hours

Monday - Friday: 9:00 AM - 5:00 PM PST

Email: hello@goobypet.com

Phone: (888) 445-8011

Text: (213) 214-0175

or leave us a message using the contact box.

If you have questions regarding returns or exchange please feel free to checkout our Frequently Asked Questions section.

Contact us

In an effort to streamline our communication and provide you with prompt assistance, we kindly ask you to include as much of the following information as possible in your initial contact:

  • place of purchase
  • date of purchase
  • proof of purchase (this could be an order ID, a copy of the receipt, a screenshot, etc.).
  • Please also specify the product you're experiencing issues with, and give us a detailed description of your inquiry, including how long the issue has been occurring.

For all other inquiries that don't relate to products, warranties, or orders, your detailed information will greatly enhance our ability to provide a swift and accurate response.

We appreciate your cooperation and look forward to assisting you.