Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–2 business days after purchase. Orders are not shipped or delivered on weekends or public holidays. During peak seasons or promotional periods, processing times may be slightly longer — we appreciate your patience.
Domestic Shipping (United States)
We ship domestically via USPS and UPS. At checkout, you'll be able to select the shipping method that works best for you.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | Calculated at checkout |
| 2-Day Expedited | 2 business days | Calculated at checkout |
| Free Standard Shipping | 3–5 business days | Free on orders $75+ |
Expedited shipping costs are calculated based on the weight and dimensions of your order and will be displayed at checkout.
International Shipping
We ship internationally via USPS, UPS, and DHL, where available. Shipping availability and rates vary by country and will be calculated at checkout.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard International | 7–14 business days | Calculated at checkout |
Please note that international delivery times may vary depending on your country and local customs processing.
Customs, Duties & Import Taxes International customers are responsible for all customs duties, import taxes, and any additional fees imposed by their country. These charges are not included in your order total and are collected by your local customs authority. Goobypet has no control over these fees and is unable to predict their amount. We recommend contacting your local customs office for more information before placing your order.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this to monitor your shipment through the carrier's website.
Lost or Delayed Shipments
If your order hasn't arrived within the estimated delivery window, please first check your tracking information. If you need further assistance, don't hesitate to reach out to us at [email protected] and we'll do our best to help.
Questions?
For any shipping-related inquiries, please contact us at [email protected]. We're happy to help!